Refund / Return Policy

Return & Refund Policy

Last updated: [June - 2025]

At Aura, your satisfaction is important to us.
If something isn’t right, we’ll do our best to make it right.

Eligibility for Returns

  • Replacements are accepted within 3 days of receiving your order.
  • Items must be unused, in original packaging, and in the same condition as received.
  • For hygiene and safety reasons, used or opened devices cannot be replaced unless defective.
  • Returns are not accepted due to a change of mind, personal preference, or if the product does not suit you.
  • Replacemments are only accepted for eligible defective or damaged items, subject to our return policy.

How to Request a Return

  1. Our team will review your request and guide you through the process.
  2. Once approved, you may ship the item back to us (return shipping cost may apply).

Exchanges

If your item is defective or damaged, contact us within 3 days of delivery for a replacement.